SharePoint

How to use Microsoft SharePoint to create a knowledge base

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A knowledge base is a centralized repository of information that can be used by employees to learn about products, services, and processes. It can be a valuable resource for both new and experienced employees, as well as for customers and partners.

Microsoft SharePoint is a powerful platform that can be used to create and manage knowledge bases. It offers a variety of features that make it easy to create, organize, and share information.

Here are the steps on how to use Microsoft SharePoint to create a knowledge base:

  1. Create a SharePoint site for your knowledge base. You can create a new site or use an existing site. If you are creating a new site, select the “Team site” template.
  2. Create a wiki library to store your knowledge base content. Go to Site content > New > Wiki library. Give your library a name and description, and then click Create.
  3. Add content to your knowledge base. You can add articles, images, videos, and other types of content to your knowledge base. To add a new article, click New document and select Wiki page. Give your article a title and start adding content.
  4. Organize your knowledge base content. You can use categories and tags to organize your knowledge base content. This will make it easier for users to find the information they need. To add a category to an article, click Edit and then click Categories. To add a tag to an article, click Edit and then click Tags.
  5. Share your knowledge base with users. Once you have added content to your knowledge base, you can share it with users. To share your knowledge base with users, click Share and then add the users or groups that you want to share it with.

Here are some additional tips for creating and managing a knowledge base in SharePoint:

  • Use a consistent structure for your knowledge base. This will make it easier for users to find the information they need. For example, you could create a separate category for each product or service that you offer.
  • Create helpful titles and descriptions for your knowledge base content. This will make it easier for users to find the information they need.
  • Use images and videos to make your knowledge base content more engaging.
  • Keep your knowledge base content up-to-date. Make sure to review and update your knowledge base content on a regular basis.
  • Promote your knowledge base to users. Let users know that your knowledge base exists and how to access it. You can promote your knowledge base through email, intranet announcements, and other channels.

By following these tips, you can use Microsoft SharePoint to create a knowledge base that is informative, easy to use, and up-to-date.

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