How to Set Up and Manage a Managed Service Agreement with TopNotch Technology

A straightforward guide to building reliable, expert support for your Microsoft Dynamics 365 Customer Service environment.

Ayla How to guide 1

What’s Inside the Guide

What you’ll learn:

✅ Why internal Dynamics 365 support often slows business growth
✅ What’s included in a modern managed service agreement
✅ The engagement process — from onboarding to reporting
✅ How to structure flexible support hours across your organization
✅ Real examples of how support impacts uptime and user experience
✅ What to expect from TopNotch’s expert response model