This case study shows how TopNotch is building a custom hotel intranet for Aleph Hospitality, giving teams in every property one trusted place for standards, news and people.
Founded in 2015 and headquartered in Dubai, Aleph Hospitality is the largest independent hotel management company in the Middle East and Africa. It manages branded hotels under franchise and independent hotels as a white-label operator, with regional offices in Riyadh, Casablanca, Abidjan, Cape Town and Nairobi.
Having reached 50 hotels, it now aims to operate 100 by the end of 2029.
Every Aleph hotel runs on shared standards and SOPs: how each brand, department and property should operate. With teams spread across so many countries, keeping every employee clear on the latest version is hard.
TopNotch is building a custom hotel intranet that brings Aleph’s standards, news and people into one place, as part of our Microsoft and custom development services.
Searchable by hotel, brand and department, including the full text of every document, in English and French.
Staff see the group-wide standards, those for their hotel’s brand and tier, and their own hotel’s versions, shown first. Nothing else.
Staff ask a question in plain English or French and get an answer drawn only from the standards they can see, with a link to the source. Every question is logged, so corporate can spot gaps in the library.
One click to confirm a standard has been read, so corporate can see which hotels have acknowledged each one, with usage by hotel and export to Excel.
The standards team publishes directly, with every publication recorded. Printed or downloaded copies are stamped as uncontrolled, so the current version always lives on the intranet.
General Managers see their property, the standards team publishes, and corporate sees the whole group.
A who’s who directory, employee benefits pages, company news, and one email a month listing what is new or changed for each hotel.
If your teams work across hotels, branches or subsidiaries, TopNotch can give them one trusted place for policies, news and people, built on SharePoint and Microsoft 365 or fully custom.