Marriott International, Inc. is a leading global lodging company with more than 7,600 properties in 133 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts under numerous brand names, including JW Marriott, The Ritz-Carlton, and St. Regis. Known for its emphasis on luxury, service, and innovation, Marriott continues to expand its global presence while maintaining a strong commitment to quality and customer satisfaction.
Marriott’s hiring process for both new headcount and replacement roles was fully manual across all stages, including requisition initiation, assessments, interviews, compensation approvals, offer management, onboarding, and IT access.
This manual approach led to long hiring cycles, high administrative effort across HR and hiring managers, inconsistent execution across departments and locations, limited visibility into requisition status and approval bottlenecks, and a higher risk of errors and rework.
Marriott needed a standardized and scalable hiring model that could improve speed, accuracy, and transparency across the entire employee lifecycle.
A fully digital hiring framework was designed and implemented using Microsoft Power Apps, Power Automate, and SharePoint, covering every stage of the recruitment journey.
Key solution capabilities included digital hiring request initiation through automated forms, digitized candidate assessments and interview management with standardized question templates and document handling, automated initiation of compensation and benefits proposals, digital offer preparation and signing, structured onboarding checklists, streamlined IT access requests and approvals, and real time tracking of requisition status and approvals across departments.
Digitizing the entire hiring lifecycle transformed Marriott’s recruitment process from a manual and fragmented approach into a streamlined, transparent, and scalable operation. The solution improved hiring speed, reduced operational overhead, and strengthened governance, enabling Marriott to respond more effectively to changing workforce demands in a competitive hospitality environment.
"TopNotch Technology has been instrumental in transforming our workflow efficiency through its expertise in Power Apps and Power Automate. From the outset, its team demonstrated a deep understanding of our needs and delivered tailored solutions that exceeded our expectations. The new streamlined automated processes significantly reduced manual efforts and enhanced data accuracy. I highly recommend TopNotch Technology to any organization seeking reliable, innovative solutions to streamline their processes. Thank you for your exceptional service and commitment to excellence! We couldn't have done it without the amazing support from TopNotch."
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