Sertah United is one of the biggest Real Estate companies in Saudi Arabia since 1979 it has multiple areas of investment (contracting, trade and real estate development). Sertah United is providing a high-quality real state to its customers as it driven by passion and professionalism.
Sertah United operates across multiple investment areas including contracting, trade, and real estate development. As daily operations increased, many internal activities relied on manual documents and traditional reporting methods.
The existing Microsoft 365 setup was not fully optimized, and employees were not fully comfortable using modern tools. Daily and weekly reports were created as regular documents, which required manual effort and limited efficiency. There was a need to improve the Microsoft 365 environment, increase user adoption, and simplify daily operational work.
TopNotch Technology worked with Sertah United to enhance the IT division and improve how Microsoft 365 was used across the organization.
The engagement started with evaluating the existing Microsoft 365 setup and recommending best practices to create a more secure and effective environment. These recommendations were then implemented.
Training was delivered to help employees become more comfortable with new technologies and improve adoption.
Daily and weekly reports were digitalized, transforming them from traditional documents into structured digital formats. These reports were integrated with Microsoft Teams to complete the reporting cycle and improve collaboration.
By improving the Microsoft 365 environment, training users, and digitalizing daily reporting processes, Sertah United simplified internal operations and improved productivity. The initiative supported the IT division in enabling more efficient ways of working while maintaining focus on the company’s core business.
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